Most of us will agree that the British summer can be pretty unpredictable - to…
All sales made by Cake Magic UK are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. If there is anything that you do not understand, please contact us.
Consultations are by appointment only and will last approximately an hour /an hour and half and are for a maximum of two people. They include a tasting of 4 flavours. Tasting boxes are available for a charge of £25, this will be taken off the final balance of your cake should you choose to go ahead with an order. Please advise us of any allergies or dietary requirements when booking the consultation.
Quotes for Cakes
After your consultation Cake Magic will provide you with a detailed quote. The quoted price will be valid for 30 days. Drawings will not be provided unless a deposit has been paid.
If you would like to proceed with a wedding cake order Cake Magic will require a booking fee of £100 to secure the booking. Your booking is only confirmed on our books once the booking fee has been secured by Cake Magic.
- Booking fees are non-refundable and non-transferable in the event of a cancellation.
- Cancellations with less than 28 days notice are subject to full payment
- If for any reason you need to postpone your wedding date Cake Magic will endeavour to accommodate your new date.
- If for an exceptional reason beyond our control Cake Magic is unable to undertake your order Cake Magic will give as much notice as possible and will repay any fees taken. We will also assist in finding a preplacement baker of the same standard. This does not include Force Majeure that may occur during the week or day of the event if the cake has already been made ie. Extreme weather, public unrest, unexpected traffic accidents delaying deliveries. We would advise you to take out adequate wedding insurance to cover these eventualities as they are beyond our control.
Please can you take the time to check your booking form to ensure that we have got all the correct details. It is your responsibility to advise us of any alterations. If you change the design of the cake or increase the size of the cake after the initial order has been taken, we reserve the right to increase the cost of the cake.
All balance payments are due one calendar month before your event. A reminder will be sent a week before the balance is due. If the payment is not made then we have the right to cancel your booking. Your booking fee is non-refundable
As the time line for celebration cakes is usually less than wedding cakes the whole amount is paid at the time of booking.
Delivery/Set up of Wedding cakes
We prefer to deliver and set up wedding cakes orders to your venue. This is less stressful for you as we have many years of experience of delivering and setting up wedding cakes. We will liaise with the staff at your venue during the week prior to your wedding.
Delivery is charged at £0.50 a mile to and from the venue, with a minimum delivery charge of £25. So for example a delivery of 35 miles away from our premises in SW20 8LA will be £35 (70 miles round trip) Deliveries of over 1 hours drive away will be subject to a further charge of £10 per hour to cover the costs of our time. Deliveries into Central London because of traffic congestion are charged at £65 plus the congestion charge.
It is your responsibility to give us the correct delivery address. We will leave details of your cake with the catering staff at the venue and will take a photograph of the cake at the venue as proof that it has been set up and left at the venue in perfect condition. Once we have left the premises that cake is no longer our responsibility.
As stated above, we prefer to deliver and set up wedding cake orders as this is less stressful for our clients, however if this is not possible you may collect your cake at a prearranged time. Please bear in mind that cakes are baked to ensure they are fresh for your day so it could be that collection is not possible until the day before your wedding. Some designs may not be suitable for collection as they will need to be assembled on site. This will be discussed with you when placing the order.
Cakes that are collected are boxed for transportation, with instructions for transporting the cakes. You will be required to sign for the cake. We do not take any responsibility for any damage that may occur to the cake after it has left our premises.
We advise that cakes are placed on a level surface for transportation i.e. the boot of your car, or passenger footwell. They should never be placed on a seat nor should they be transported on your knee.
They should be stored at room temperature and out of direct sunlight. In warm weather you will need to have the air conditioning on in your car, and in winter you should ensure that the heating is not on full blast. Certain cakes will need to be refrigerated in the summer months, you will be advised if this is the case – as they will need to be removed from the refrigerator so that they have come to room temperature before being consumed – generally about 3 hours before serving.
Allergens and Special Dietary Requirements
Please notify Cake Magic of all allergy and special dietary requirements prior to booking a cake, and prior to a cake consultation. It is the responsibility of the customer to ensure that we are aware of any requirements so that they can be accommodated. We do not cater for severe nut intolerence. Allergen information will be supplied with the cake upon delivery.
Cake Stand Hire
We have a number of cake stands which we hire to our wedding customers only. If you would like to hire a stand the costs are given on the website. Any hire is subject to a refundable security bond.
All hire charges are payable with the final payment for your cake. Hired items must be returned to us within 7 days you the event unless previously agreed with Cake Magic. It is your responsibility to return the stands to Cake Magic, we do not collect hired items from the venue unless this has previously been agreed. A fee would be charged for this service along the same lines as our delivery service. If the item is damaged then the security bond will be forfeit to cover the cost of replacement.
We care about your privacy and we take it very seriously, our policy covers all personal identifiable information we gather from you when an order is placed.
The information we often collect includes name, address, email address, phone number, event date. We do not sell or share this information with any third party and only those involved with the order process will have access to this information.
The information provided when you place an order is not kept any longer than is necessary and is destroyed in a responsible manner.
Thank you so much for the most amazing cake ever! We received so many compliments, it was a huge part and highlight of our day.
Just wanted to say that the cake was great - lots of people commented on the appearance and it tasted lovely too. Thank you very much…
Thanks for the cake! You did a wonderful job and it got lots of comments at the party. Alexandra loved it…